**Refund Policy for Cozy Cat Co-op**
Last Updated: 02-02-2024
Thank you for shopping with Cozy Cat Co-op. We appreciate your business and are committed to providing you with a positive shopping experience. Please read our refund policy carefully.
### 1. **Refund Policy Overview**
1.1. At Cozy Cat Co-op, we understand that issues may arise with your purchase. While we typically do not offer refunds, we are open to providing a replacement product or issuing a refund under certain circumstances.
### 2. **Eligibility for Replacement or Refund**
2.1. To be eligible for a replacement product or refund, you must provide proper proof of the issue with your order. Acceptable proofs include:
- Clear photos or videos clearly displaying the issue.
- A detailed written description of the problem with your order.
2.2. Proof should be submitted to our customer support team here within 14 days of receiving your order.
### 3. **Valid Reasons for Replacement or Refund**
3.1. We will consider replacements or refunds for the following reasons:
- Defective or damaged products upon arrival.
- Incorrect items shipped.
- Missing items in your order.
3.2. Requests for replacements or refunds due to reasons not listed above may be considered at our discretion.
### 4. **Process for Replacement or Refund Requests**
4.1. To request a replacement product or refund, please contact our customer support team with the following information:
- Order number.
- Clear proof of the issue (photos, videos, or written description).
- Your preference for a replacement product or a refund.
4.2. Our customer support team will review your request and respond within 5 business days with instructions on how to proceed.
### 5. **Resolution Options**
5.1. Upon approval of your replacement or refund request, you may choose between the following resolution options:
- Replacement Product: We will ship a new product to you free of charge.
- Refund: A refund will be issued to your original payment method.
### 6. **Exceptions**
6.1. Cozy Cat Co-op reserves the right to refuse replacement or refund requests if the provided proof is deemed insufficient or if the request falls outside the scope of our policy.
### 7. **Contact Information**
7.1. For any questions or concerns regarding our refund policy, please contact our customer support team here.
By shopping with Cozy Cat Co-op, you acknowledge and agree to abide by the terms of this refund policy. We appreciate your understanding and cooperation.
Thank you for choosing Cozy Cat Co-op for your online shopping needs! Cause your Cat's Coziness should be a Co-op game!
